Pino Martínez S.L. whistleblower channel

Frequently asked questions

Here you can check the frequently questions in the anonymous reporting channel of Pino Martínez S.L.

Is there a Code of Ethics to review reportable conduct?

Yes, you can view the Code of Ethics here.

Can I report a work situation if I do not belong to the company?

Yes. The channel is open so that different actors in the business ecosystem can help detect illegal activities. In any case, if these are complaints about the service offered, there are other channels enabled to present such complaints.

How is personal data processed?

In accordance with the provisions of current data protection regulations, the companies that make up Pedro Pino Martínez SL with access to the Channel are responsible for the processing, management and storage of the personal data of all the people involved in the queries and complaints. Both these and external experts contracted employees comply with the necessary technical and organizational measures to guarantee the security of data and prevent its alteration, loss and unauthorized processing or access.

I have lost the access code to check the status of the complaint. What I can do?

lamentablemente, y por motivos de seguridad, sólo el denunciante conoce su código de acceso y contraseña. Sí, si pierde alguno de ellos no podrá realizar un seguimiento de la comunicación, eso no significa que el la comunicación no sigue su curso, simplemente no podrás ver cómo avanza, ni proporcionar más información si el empresa lo requiere.

If there is an emergency, should I use this channel?

No, this channel is not designed to manage emergencies or emergencies. Contact the authorities oremergency services in this case.

Is anonymity guaranteed in the complaint?

In the reporting process you can decide whether to report your personal data or not. If you choose not to do so, you will need to establish your own monitoring through the reporting channel to see progress and resolution. The channel will offer you a username and password to access the progress of the complaint. The channel is independent of the company and does not record information about the IP from which it connects.

What happens if, later, the content of a complaint is proven to be false?

The important thing is to act in good faith and that there are reasons to believe that the reported facts are true. Pedro Pino Martínez SL does not expect the whistleblower to investigate the facts. The Ethics Committee is the one who must assume this function. If the investigation concludes that no violation has occurred, and it is concluded that the notifier has acted in good faith, he or she should not fear any type of retaliation.

What types of crimes can I report?

Those criminal offenses established in both the Spanish Penal Code.

When will I receive a response to my complaint or query? What is the resolution period?

The Ethics Committee will communicate the acceptance of the complaint/query within a maximum period of 7 days. The term of resolution of queries will be a maximum of 90 days, unless the complexity of the case requires a justified longer period.

Where is the platform that manages the channel?

The reporting channel operates on an external platform, https://ithikios.com. This company receives the complaints and automatically sends them to the company for evaluation. ithikios servers are in CPD's in European territory. Your data is encrypted to minimize the risk of intrusion.